Privacy Policy

This Privacy Policy explains how Caldwire (“we,” “us,” or “our”) collects, uses, stores, and protects information provided by visitors to caldwire.com (the “Site”) and by individuals who request or receive services from Caldwire. We are committed to handling your information honestly and transparently.

By using the Site or submitting information to us, you agree to the practices described in this Policy.

1. Information We Collect

We collect only the information necessary to respond to your inquiry and deliver our services. This includes:

Information you provide directly:

• Name

• Business name

• Email address

• Phone number (if provided)

• Website address

• Any additional information you choose to include in a contact form submission or direct communication with us

Information collected automatically:

Our Site may collect basic technical information through standard web hosting and analytics tools, such as your browser type, approximate location derived from IP address, pages visited, and referring URL. This information is used solely to understand how the Site is being used and to maintain and improve it.

We do not collect payment card information directly. Any payment processing is handled by a third-party provider and subject to that provider’s privacy policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry or request for a security assessment.

• To deliver the services described in a signed Services Agreement.

• To communicate with you regarding your assessment, report, or ongoing services.

• To send you information about Caldwire’s services, if you have requested it or if we have a legitimate business reason to believe it is relevant to you. You may opt out of such communications at any time by replying to any email with the word “Unsubscribe.”

• To maintain internal records and comply with our legal obligations.

• To improve the quality of our services and website.

We will not use your information for any purpose materially different from those listed above without first notifying you and, where required by law, obtaining your consent.

3. How We Store Your Information

Information submitted through the Site’s contact form is stored in a password-protected Google Sheet accessible only to authorized Caldwire personnel. Assessment-related information is stored in a structured, access-controlled Google Drive folder maintained by Caldwire.

We retain your information for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. When information is no longer needed, we delete or anonymize it using reasonable data disposal practices.

We use reasonable administrative and technical measures to protect your information from unauthorized access, disclosure, or loss. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

4. We Do Not Sell Your Information

Caldwire does not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing or commercial purposes.

5. Third-Party Services

We use a small number of third-party tools to operate our business. These include:

• Google Workspace — for email, document storage, and form submission logging. Google’s privacy policy applies to data processed through their services.

• Framer — the platform hosting caldwire.com. Framer may collect standard web analytics data. Framer’s privacy policy applies.

• Porkbun — our domain registrar. Porkbun’s privacy policy applies to domain registration data.

We do not share your personal information with these providers beyond what is necessary for them to perform their services on our behalf, and we do not authorize them to use your information for their own purposes.

6. Cookies and Tracking

Our Site may use cookies or similar technologies for basic functionality and to understand how visitors use the Site. We do not use advertising cookies or cross-site tracking technologies. You may configure your browser to decline cookies, although doing so may affect some functionality of the Site.

7. Your Rights and Choices

You have the right to:

• Request a copy of the personal information we hold about you.

• Request that we correct inaccurate information.

• Request that we delete your information, subject to any legal obligations requiring us to retain it.

• Opt out of any non-essential communications from us at any time.

To exercise any of these rights, contact us at the address listed in Section 9 below. We will respond to your request within a reasonable time and in accordance with applicable law.

8. Children’s Privacy

Our services are intended for businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will delete it promptly.

9. How to Contact Us

If you have questions about this Privacy Policy, or wish to exercise your rights regarding your personal information, please contact us at:

CaldwireEmail: hello@caldwire.comWebsite: caldwire.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date and version number at the top of the document. We encourage you to review this Policy periodically. Continued use of the Site or our services after an update constitutes acceptance of the revised Policy.